Frequently Asked
Questions.

We arrange private airport transfers, cruise transportation, executive black car service, hourly chauffeur bookings, corporate transportation, weddings, private tours, special events, group travel and long-distance journeys.

Services cover Miami International Airport (MIA), Fort Lauderdale-Hollywood International Airport (FLL), PortMiami, hotels, private residences, business districts and event venues throughout South Florida.

Each reservation is planned around your itinerary, passenger count, luggage and vehicle requirements.

Private car service generally refers to pre-booked transportation in an executive sedan, luxury SUV or similar passenger vehicle.

Limousine service is a broader category that includes luxury chauffeured transportation for airport transfers, business travel and special occasions.

The vehicle is selected according to your requirements. An executive sedan may suit a business traveller, while a family with several suitcases may prefer a full-size SUV.

An airport transfer covers a specific journey between the airport and your destination.

Hourly chauffeur service provides a vehicle and driver for an agreed period, making it suitable for multiple stops, business meetings, shopping, sightseeing and events.

For example, an executive attending meetings in Brickell, Downtown Miami and Coral Gables can arrange one continuous chauffeur booking rather than several separate transfers.

Yes. Both one-way and round-trip transportation are available.

You can arrange a single airport pickup, a return journey or multiple transfers as part of the same reservation.

For itineraries involving extended waiting or several destinations, hourly chauffeur service may be more suitable.

Yes. Service covers Miami-Dade and Broward counties, including Miami Beach, Aventura, Bal Harbour, Sunny Isles Beach, Coral Gables and Fort Lauderdale.

Long-distance transportation is also available, including private transfers to Key Largo and other destinations in the Florida Keys.

Provide your pickup and destination addresses when requesting a quotation.

Submit a quotation request with your pickup date, time, location, destination, passenger count and luggage details.

For airport transfers, include your airline and flight number. For cruise transfers, provide your cruise line and ship name.

For hourly bookings, weddings or group transportation, include your itinerary and approximate duration.

Once the transportation details and fare are agreed upon, your reservation can be finalized.

Advance booking is recommended, particularly for airport transfers, weddings, corporate events, larger vehicles and busy travel periods.

Miami experiences increased transportation demand during major conventions, holiday weekends, Art Basel Miami Beach, sporting events and cruise departure periods.

Booking ahead allows more time to arrange the appropriate vehicle and coordinate your itinerary.

Yes. Same-day transportation requests are welcome.

Short-notice reservations depend on vehicle availability, pickup location and requested time.

For urgent bookings, provide your complete itinerary and preferred pickup time.

Point-to-point transfers are quoted at a fixed fare for the agreed journey. Hourly chauffeur services are priced according to the reserved vehicle and duration.

There is no taxi meter.

Additional stops, extended waiting or changes to the agreed itinerary may result in additional charges.

All fares are quoted per vehicle, not per passenger.

The quoted price covers the reserved vehicle and its permitted passenger capacity. Whether you travel alone or with a group, the fare is based on the vehicle and service booked.

No. Tolls, parking and airport fees are not included in the base fare.

These charges are additional where applicable. Any other charges associated with your itinerary will be outlined during the booking process.

You can pay by major credit cards and debit cards.

Payment instructions are provided when your reservation is confirmed.

Yes. Reservations can be made for family members, friends, employees, executives and clients.

Provide the passenger's name, contact information and travel details.

For airport pickups, include the passenger's flight number even if you are making the reservation on their behalf.

Yes. Multiple vehicles can be arranged for corporate groups, weddings, events and larger parties.

Provide the number of passengers, pickup locations, departure times and destinations for each vehicle.

For events involving several hotels or simultaneous pickups, a coordinated transportation schedule can be arranged.

You can cancel your reservation at least 72 hours before the scheduled pickup time and receive a full refund.

Cancellations within 72 hours are subject to the applicable booking terms.

Reservation changes are accepted up to 24 hours before the scheduled pickup time.

You can request changes to your pickup time, location, destination, passenger count or itinerary.

Changes that require additional transportation services may affect the original fare.

Yes. Additional stops can be arranged.

Provide the addresses and approximate waiting time when booking so they can be included in your itinerary.

For several stops or extended waiting periods, hourly chauffeur service may be the better option.

Provide your airline, flight number, arrival date, passenger count and destination when booking.

Your confirmation will include the pickup instructions and meeting location.

After landing, collect your luggage, complete immigration and customs if applicable, and follow the provided instructions.

Miami International Airport has several terminal areas, so the correct meeting location is important.

Your confirmation will specify the meeting location.

Airport pickups may take place at designated ground transportation areas or through an arranged inside-terminal meet-and-greet service.

Follow the instructions provided with your reservation.

If you cannot locate the meeting point, contact the number provided in your confirmation.

Yes. Flight information is used to monitor arrival times and coordinate airport pickups.

Provide your correct airline and flight number when booking.

If your flight is cancelled, you miss a connection or your airline rebooks you onto another flight, notify us with the updated flight details.

Flight arrivals are monitored so pickup arrangements can be adjusted when a flight is delayed.

Complimentary waiting time is included:

• Domestic arrivals: 60 minutes
• International arrivals: 90 minutes

Waiting time begins when the flight actually arrives, not at its originally scheduled arrival time.

If your flight number changes, please provide the updated information.

Complimentary waiting time begins from the flight's actual arrival time.

You receive 60 minutes for domestic arrivals and 90 minutes for international arrivals.

This allows time to leave the aircraft, collect luggage and proceed to the meeting location.

Additional waiting beyond the complimentary allowance may incur charges.

International passengers generally need to complete immigration, collect checked luggage and clear customs.

Processing times vary according to passenger volumes and airport conditions.

International airport transfers include 90 minutes of complimentary waiting time from the flight's actual arrival.

Provide your flight number when booking so the pickup can be coordinated around your arrival.

Yes. Private airport transportation is available whether you have checked luggage or carry-on bags only.

Follow your pickup instructions and contact your driver when appropriate.

Yes. Private transfers are available from Miami International Airport to South Beach, Mid-Beach, North Beach and other Miami Beach destinations.

Common destinations include hotels along Collins Avenue, Ocean Drive, Washington Avenue and South of Fifth.

The journey crosses Biscayne Bay, with travel time depending on the destination and traffic conditions.

The drive typically takes approximately 20–40 minutes, depending on traffic and your exact destination.

The route commonly uses the Dolphin Expressway and connecting downtown streets.

For Brickell hotels, office towers and residential buildings, provide the exact property name and address.

Yes. Direct private transfers are available between Miami International Airport and PortMiami.

Provide your cruise line, ship name, sailing date and terminal information if available.

For same-day flight arrivals and cruise departures, allow sufficient time for baggage collection, traffic and the cruise line's boarding deadline.

Yes. Private transfers are available from Fort Lauderdale-Hollywood International Airport to Miami, Miami Beach, Brickell, Downtown Miami, PortMiami and surrounding destinations.

Provide your flight number, passenger count, luggage details and destination when booking.

Your confirmation will include the designated pickup location.

Fort Lauderdale Airport has several terminals and ground transportation areas.

After collecting your luggage, follow the meeting instructions provided with your reservation.

The journey generally takes approximately 40–75 minutes, depending on traffic and your destination.

The route commonly uses I-95 and connecting roads toward Miami Beach.

Travel time can increase during rush hours, holiday weekends and major events.

Yes. Private transportation is available between Fort Lauderdale Airport and PortMiami.

Provide your flight number, cruise line, ship name and sailing date.

For same-day connections, allow time for baggage collection, highway traffic and cruise check-in.

Yes. Private airport-to-airport transfers are available between MIA and FLL.

If you are connecting between flights, provide both flight numbers and the time available.

Remember that these are separate airports, so your connection must account for road travel, baggage handling, check-in and security.

Yes.

Domestic arrivals include 60 minutes of complimentary waiting, while international arrivals include 90 minutes.

Waiting begins from the flight's actual arrival time.

Yes. Private transportation is available to and from PortMiami.

Transfers can be arranged from Miami International Airport, Fort Lauderdale Airport, Miami Beach hotels, private residences and other South Florida locations.

Provide your cruise line, ship name and sailing date so the correct terminal can be identified.

For transfers to PortMiami, provide your pickup location, sailing date, cruise line, ship name, passenger count and luggage details.

For pickups after a cruise, include your ship name, disembarkation date, expected pickup time and destination.

For larger groups, provide the total number of passengers and bags.

Yes. Private pickups are available from PortMiami to airports, hotels, residences and other destinations.

A ship's arrival time is not necessarily the time passengers can leave the terminal.

Disembarkation may involve assigned departure groups, baggage collection and customs procedures.

Provide your expected disembarkation time when booking.

Your confirmation will specify the pickup location for your cruise terminal.

PortMiami has designated ground transportation and passenger collection areas.

After disembarking and collecting your luggage, follow the provided instructions and contact your driver if necessary.

Follow the boarding and check-in instructions provided by your cruise line.

Allow time for traffic, terminal access, baggage unloading and the cruise line's final boarding deadline.

Port traffic can become particularly busy when several ships are departing on the same day.

Yes. Private transfers are available from South Beach, Mid-Beach, North Beach and surrounding Miami Beach areas to PortMiami.

Travel time depends on the pickup location, causeway traffic and port conditions.

Provide your hotel name, cruise details and preferred departure time.

Yes. Group transportation can be arranged for families and larger parties.

The vehicle is selected according to the number of passengers and luggage requirements.

For groups travelling with large suitcases, carry-ons, strollers or oversized equipment, provide the complete baggage details.

Yes. Private transfers are available from PortMiami to FLL.

Allow enough time for disembarkation, baggage collection, the drive to Fort Lauderdale and airport check-in.

Vehicle options include executive sedans, luxury SUVs, Mercedes-Benz Sprinter vans and limousine-style vehicles.

The appropriate vehicle depends on your passenger count, luggage, itinerary and service requirements.

Passenger capacity depends on the SUV's approved seating configuration.

Some full-size SUVs accommodate up to six passengers in addition to the driver.

For airport and cruise transfers, luggage space must also be considered.

Yes. Mercedes-Benz Sprinter transportation is available for airport transfers, corporate groups, weddings, private events and larger families.

Sprinter seating and luggage configurations vary.

Provide your passenger count and luggage details when requesting a quotation.

Yes. You can request your preferred vehicle category when booking.

If you require a particular seating configuration, luggage capacity or vehicle feature, include those details in your enquiry.

Yes. Child seats are provided complimentary when requested in advance.

Infant car seats, forward-facing child seats and booster seats can be arranged according to your child's needs.

Provide each child's age and relevant size information when booking.

Yes. Infant car seats can be requested at no additional charge.

Please provide your infant's age and approximate size so the appropriate restraint can be arranged.

Yes. Booster seats are complimentary when requested in advance.

Provide the child's age, height and approximate weight to help determine the appropriate restraint.

Florida law generally requires children aged five and younger to use an appropriate child restraint system.

Children aged three and younger generally require a separate carrier or integrated child seat. Children aged four and five may use an appropriate carrier, integrated seat or booster seat.

Certain exceptions apply to some for-hire transportation services, but appropriate child restraints remain strongly recommended.

Complimentary child seats are available when requested in advance.

Yes. You can bring your own child restraint.

Please mention this when booking so the appropriate seating space can be arranged.

Allow time for installation before departure.

Yes. Strollers can be transported when the selected vehicle has sufficient luggage space.

For double strollers, large travel systems or multiple strollers, provide the approximate folded dimensions.

Luggage capacity depends on the vehicle and number of passengers.

Provide the number of large suitcases, carry-on bags and oversized items when booking.

Golf clubs, sports equipment, musical instruments and large strollers should be mentioned separately.

Please describe any mobility assistance or vehicle features required when requesting transportation.

If a wheelchair-accessible vehicle, ramp or lift is required, this must be specified in advance.

Standard sedans, SUVs and Sprinter vans should not automatically be assumed to have wheelchair-accessible equipment.

Please mention any pets when requesting transportation.

Include the animal's approximate size and whether it will travel in a carrier.

Service animals should be identified separately so the appropriate arrangements can be made.

Yes. Hourly chauffeur service is available for business appointments, shopping, sightseeing, events and itineraries involving multiple destinations.

You can reserve a vehicle and driver for an agreed period instead of booking separate transfers.

Yes. Waiting can be included in an hourly chauffeur booking.

For example, an executive attending meetings in Brickell, Downtown Miami and Coral Gables can arrange transportation between appointments throughout the day.

Yes. Corporate transportation is available for executives, visiting professionals, business groups and corporate clients.

Services include airport arrivals, hotel transfers, meetings, conferences and multi-stop itineraries.

Yes. Transportation can be arranged for conferences, conventions and corporate events involving multiple passengers or vehicles.

Miami destinations may include the Miami Beach Convention Center, downtown conference hotels and corporate locations throughout Brickell.

Provide passenger counts, pickup locations and departure schedules when requesting transportation.

Yes. Transportation can be arranged for passengers arriving on different flights.

Provide the flight details, passenger counts and destinations for each arrival.

Passengers arriving at significantly different times may require separate vehicles or pickup arrangements.

Yes. Wedding transportation can be arranged for couples, wedding parties, family members and guests.

Services include hotel pickups, ceremony transfers, photography stops and scheduled departures after the reception.

Yes. Private transportation is available for concerts, sporting events, festivals and major gatherings.

Popular venues include Kaseya Center, Hard Rock Stadium and loanDepot park.

For major events, road closures and designated pickup areas may affect the return meeting location.

Yes. Private transportation can be arranged for birthdays, celebrations, dinners, nightlife and special occasions.

Popular destinations include South Beach, Brickell and Wynwood.

For itineraries involving several venues, hourly chauffeur service may be more convenient.

Yes. Full-day chauffeur service is available for private tours, business schedules, celebrations and extended itineraries.

Provide your planned destinations and approximate duration when requesting a quotation.

Service covers Miami and surrounding South Florida communities, including Brickell, Downtown Miami, Coral Gables, Miami Beach, South Beach, Key Biscayne, Aventura, Bal Harbour and Sunny Isles Beach.

Transportation is available for airport transfers, private chauffeur bookings, corporate travel and special occasions.

Yes. Private transportation is available throughout South Beach, Mid-Beach and North Beach.

Common destinations include hotels along Collins Avenue, Ocean Drive and surrounding residential and entertainment districts.

Yes. Private transfers are available between Miami and Key Largo.

The journey generally follows US-1 through Florida City and the Upper Keys.

Travel time depends on your pickup location, destination and traffic conditions.

Yes. Private sightseeing transportation can be arranged for visitors exploring Miami.

Popular destinations include South Beach, Wynwood, the Design District, Little Havana, Coconut Grove and Coral Gables.

A chauffeur provides transportation between destinations. Specialist guided tours can be requested separately.

Yes. Private transportation is available between Miami and Fort Lauderdale for airport transfers, business travel, hotel transfers, cruises and private appointments.

Travel time depends on the pickup and destination addresses and traffic along I-95.

Yes. Long-distance journeys can be arranged with a complete itinerary.

Provide your pickup location, destination, passenger count, luggage details and any planned stops.

Your reservation confirmation will include the pickup location, scheduled time and relevant meeting instructions.

Airports, cruise terminals, hotels and event venues may have different pickup arrangements.

Follow the instructions provided for your reservation.

Check your pickup instructions and contact the designated driver or booking contact.

At airports and cruise terminals, avoid moving to another pickup area without notifying the driver.

Save your booking confirmation and pickup instructions before travelling.

If you cannot use mobile data, connect to available airport or hotel Wi-Fi.

If necessary, ask airport or hotel staff for assistance contacting the number provided in your reservation.

Contact us as soon as possible with your reservation details and a description of the missing item.

Include your travel date and approximate pickup time so the enquiry can be directed to the transportation operator responsible for your journey.

Recovery cannot be guaranteed.

Destination changes can be requested, but additional distance, stops or waiting time may affect the agreed fare.

Significant itinerary changes should be discussed before proceeding.

Drivers may use alternative suitable routes when traffic conditions or road closures require it.

Miami traffic can be particularly heavy around I-95, the Dolphin Expressway, Downtown Miami, Miami Beach causeways and major event venues.

For flights, cruises and scheduled appointments, allow additional travel time.

You can cancel at least 72 hours before pickup for a full refund.

Cancellations within 72 hours are subject to the applicable booking terms.

Reservation changes are accepted up to 24 hours before pickup.

Transportation services are arranged through our network of licensed local operators using authorized for-hire vehicles.

The assigned operator provides the journey according to the confirmed reservation.